I remember Judith de Lozier, one of the founders of NLP, talking about a friend of hers whose life had suddenly taken a nose-dive. This woman had had a charmed life until then and was deeply shaken by what had happened to her. 'These things happen to us all,' Judith had said to her kindly, 'what made you think you were any different?' This week's reflection is about the hard things that happen in life, and to see if there is anything to learn from how one person handled wha

We grapple with issues of right and wrong on a daily basis. Maybe even hourly! That so and so who cut you up at the traffic lights. That plumber who didn't turn up when he said he would. And that friend who hasn't called you for a while, even though they know you're at a low ebb at the moment. Even your cat can find himself very much in the wrong when he pees in your flower pots This week's tip is about rightness and wrongness, how well they serve us, and yet how badly

We all want to delegate, in theory, but in practice there are all kinds of barriers and challenges. Some people don't want to be delegated to, others take on work but then do a lousy job, or don't do it at all. You want to hand over work, but you're afraid to because if it's not done well it'll reflect badly on you. You have staff or juniors but you've become too pally with them for you to ask them to do stuff. You've got too much to do but you're afraid of delegating becau